Keeping tabs on IT assets is crucial for any organization. Two popular solutions for this task are AssetIT by DevSamurai and Jira Insight Asset Management (or Assets feature) in the Jira Service Management Premium package. But which one is right for you? Let’s break down their strengths to help you decide.
Table of Contents
Focus and Flexibility
AssetIT – Asset Management for Jira
AssetIT is an asset management plugin for Jira, designed for every type and size of organization. As a Jira asset management tool, it provides great flexibility in managing and tracking IT assets. These assets are categorized into five main groups: Assets, Accessories, Licenses, Components, and Consumables. The tool allows for extensive customization of your resources. This includes categories, asset models, asset labels, asset tags, QR codes, and fields and fieldsets.
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Jira Insight Asset Management
Assets in Jira Service Management, formerly Jira Insight asset management, is a feature within Jira Service Management Premium. It focuses on helping organizations manage and track their assets directly within their service management framework. It provides a centralized system to manage all your assets. This means you can keep track of what assets you have, where they are, who is using them, and their current status, all in one place.
Integration and Existing Infrastructure
AssetIT
To be clear, AssetIT is a plugin for Jira asset management. It integrates smoothly across the Jira platform, which includes Jira Software, Jira Work Management, and Jira Service Management. This seamless integration allows for assets to be directly linked to Jira tickets. Consequently, it improves the visibility and management of assets within your Jira environment.
With AssetIT, users can efficiently manage and sort asset data directly within their Jira instance. Its asset inventory management feature provides the flexibility to filter and select specific assets for display when linking AssetIT data to a Jira ticket. This capability ensures that the most relevant asset information is always at your fingertips during the ticket resolution process.
Beyond its deep integration with Jira, AssetIT extends its utility through a public API, enabling further customization and integration with external applications. This feature broadens the potential for automating and enhancing asset management workflows, making AssetIT a versatile tool for organizations seeking to optimize their asset management practices within the Jira ecosystem.
Jira Insight Asset Management
Assets (Jira Insight Asset Management) serve as a feature within the Jira Service Management Premium package and is inherently linked with service requests, incidents, problems, and changes. This means that when an issue arises, the related asset information is readily accessible, facilitating quicker and more informed decision-making. For instance, if a service request is submitted for a specific piece of hardware, the support team can immediately view the asset’s history, status, and any related incidents or problems directly from the ticket.
Ease of Use
- AssetIT: offers a distinctly user-friendly approach to Jira asset management, ideal for organizations looking for simplicity and efficiency, whether beginners or experts.
- Jira Insight Asset Management: caters to those already familiar with Jira and especially with Jira Service Management within the context of ITSM and beyond.
Cost
AssetIT – Jira asset management plugin:
AssetIT provides an accessible entry point for small teams or organizations looking to streamline their asset management processes without immediate cost. Its free plan accommodates up to 10 users, making it an ideal choice for startups or small businesses. For teams that exceed this threshold, AssetIT offers a straightforward transition to a paid subscription model.
Assets in Jira Service Management Premium
Assets is an integral component of Jira Service Management Premium, requiring a premium subscription to access. This can be a cost-effective option if you already utilize other features within Jira Service Management Premium, such as incident management or service request management. However, if you only require basic asset management capabilities, it might not be the most economical choice.
Jira Insight Asset Management or AssetIT?
Choosing between AssetIT and Jira Insight Asset Management (now part of the Assets feature in Jira Service Management Premium) ultimately hinges on your organization’s specific needs, existing infrastructure, and budget considerations. However, the decision depends heavily on factors such as your organization’s specific needs, existing infrastructure, and budget considerations.
Considerations for AssetIT:
- Flexibility and Customization: If your organization requires a highly customizable asset management solution that can adapt to various asset types, AssetIT may be the more suitable option.
- Ease of Use: For teams already entrenched in the Jira platform, AssetIT’s seamless integration ensures that asset management for Jira becomes an extension of existing workflows. More importantly, its user interface is intuitively designed to be easily navigable by users from any industry background.
- Cost-Effectiveness for Smaller Teams: With a free plan for up to 10 users, AssetIT is particularly attractive for startups or small businesses. Also, free use for teams of 10 will be beneficial for demo or training purposes.
Considerations for Jira Insight Asset Management (Assets):
- Centralized Asset Management within ITSM: For organizations looking for a solution that integrates deeply with IT service management processes, the Assets feature in Jira Service Management Premium offers a centralized and integrated approach. This is ideal for businesses that already rely on Jira for service management. More conveniently, they can consolidate their tools under one umbrella.
- Direct Linking with Service Requests and Incidents: Assets can be directly linked to service requests and incidents, along with other ITSM processes. This feature streamlines operations and enhances response times. It’s an effective option for organizations with substantial ITSM demands.
- Cost Considerations for Larger Organizations: Assets is part of the Jira Service Management Premium package, which requires a premium subscription. For organizations already using or intending to use Jira Service Management Premium’s full suite, Assets offers additional value. It integrates well within a comprehensive service management framework.
Making the Decision
- Assess Your Needs: Consider not just your immediate Atlassian asset management needs but also what you might require in the future as your organization grows. Moreover, take into account not only your current Atlassian asset management needs but also what you might need in the future.
- Consider Your Budget: Consider if the ongoing costs of a premium subscription for Jira Service Management fit your organization’s budget. Alternatively, assess if AssetIT’s model, starting with a free entry point and offering scalable paid options, better suits your financial planning.
- Evaluate Your Existing Infrastructure: If your team is already using Jira extensively, adding Jira asset management capabilities through AssetIT or the Assets feature might offer efficiencies through integration. However, the choice between them may hinge on a comparison. On one side is the complexity of your asset management needs. On the other, there are the benefits of deeper integration with ITSM processes that Jira Service Management Premium offers.
To Sum Up
In conclusion, both AssetIT and Jira Insight Asset Management provide compelling IT asset management features. The right choice for your organization depends on several factors. These include your specific needs, budget, and current use of Jira tools. Careful consideration of these factors will guide you to the solution that best fits your organization’s asset management needs.
If you have any inquiries or feature suggestions, please visit the Support Desk for prompt assistance.
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